LeanAcademy (Season 2)

The Lean Office & Administration Toolbox
Obeyaka / Lean Layout
Safety & Ergonomics

8 Types of Waste in the Office – Introduction

Before we look at the various Lean methods and tools for Office, we must first learn to see waste.

The known types of waste from production also apply to administrative areas. Only the locations of the wastes that occur change.

Typical wastage scenarios from administrative areas:

What are the causes for this typical wastage scenarios ?

Why is it harder to identify & eliminate waste in the office?

• Very high proportion of human work
• Standardization is not that easy due to a lack of transparency
• Small deviations are tolerated
• Processing speeds between employees can vary greatly
• Processing steps hardly observable
• The product is often information that is difficult to measure
• Activities are not exactly repetitive tasks