LeanAcademy (Season 2)

The Lean Office & Administration Toolbox
Obeyaka / Lean Layout
Safety & Ergonomics

7. Over-Processing

The provision of over-information is characterized under this type of waste.
The question that must be asked here is what kind of information the “customer” actually needs.

Examples for Over-Processing in the Office

  • Manual data acquisition, where software-based data collection would be possible.
  • Multiple entry of data.
  • To order simple office supplies, you need several
  • Permits are obtained.
  • Work steps have to be done several times because a form was not filled out correctly or an invitation was sent with the wrong date.
  • Unnecessary meetings. Unnecessary emails.
  • Four-eyes principle for (unnecessarily) securing process results.