LeanAcademy (Season 2)

The Lean Office & Administration Toolbox
Obeyaka / Lean Layout
Safety & Ergonomics

6. Defects / Error

If the available information is incorrect, the correct information must be obtained again. It’s a waste.

Examples for Defects & Errors in the Office

  • A document is filled out incorrectly. Inquiries are required.
  • Documents are passed on to the wrong addressees and sent back accordingly.
  • Many queries regarding upstream process steps.
  • Passing on incorrect data or information.
  • Wrong data is inserted in a document.