LeanAcademy (Season 2)

The Lean Office & Administration Toolbox
Obeyaka / Lean Layout
Safety & Ergonomics

5. Waiting

This type of waste occurs when one entity is dependent on information from another entity and as a result cannot complete its work.

Examples for Waiting in the Office

  • Persistent inquiries, far too many emails and many meetings make it necessary to repeatedly familiarize yourself with the same business cases.
  • An application cannot be processed because not all documents or all of the required information is available. As a result, the processing restarts repeatedly.
  • Too many interfaces in the process.
  • Too many media breaks in the process: software or program change. •Arriving late in meetings.